GIFTS, BABY BOXES AND GENERAL ORDERS - DELIVERY CHARGES

All gifts and orders are always despatched either by Royal Mail First Class Post, First Class Recorded Post, Royal Mail Special Delivery or by Courier (overnight delivery service), depending on the size of package, value and weight.  Bundles of Joy will always endeavour to despatch your gift/order either the same day or within 24 hours, except for personalised items, where delivery times are clearly stated on our website with the product.   If no timeline is given with a personalised item, it will be sent out within 1-2 days.  The customer will be informed within a few hours if there is a delay in sending out any part of your order.

Free gift wrapping is provided with every order that has a gift tag message, unless we have specifically stated with the item, that no gift tag is available with that item.  If you do not fill in the gift tag box, then we will not giftwrap your order.

Owing to increasing postage costs, our minimum postage cost is £3.50 and the maximum cost is £10.00 on any order going to a single address. When placing your order, the costs will be shown before any payment is requested.  In exceptional circumstances concerning furniture, overseas orders,  and very large orders, we may have to contact you to increase the postage charge, and in this case, you will have the right to cancel your order.

If your order is sent by Royal Mail Recorded Delivery, Special Delivery or Courier, please note that these parcels will have to be signed for and therefore please provide us with the most appropriate address for you to receive these goods. If iyou are not in for delivery, the Courier will leave a card for you to contact them to arrange a new delivery.

First class post is not a guaranteed next day delivery service and may take a few days to arrive.  If you have not received your order within 15 working days, please contact your neighbours or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card.  If the parcel is not there, then please contact us.  If your order does not appear within 15 working days, then we will despatch the order again or offer a full refund.  This rule does not apply during the Royal Mail Strike.

First class recorded delivery is a service that requires a signature on delivery. This is not a trackable service until signed for.  If you would like to be able to track and know your parcel has arrived, then please select the next day delivery service.

Please note, on average, Bundles of Joy sends out over 70-100 packages a day by 1st class post and 1st class recorded post and we rarely have a package go missing.  On our Next Day Delivery Service and Courier service, we never have a parcel go missing, although in very rare conditions, your parcel may be delayed by one day owing to national and local traffic and weather conditions and we will not refund the costs for this service, if these actions are out of our control.

NEXT DAY DELIVERY

For Next Day Delivery, these charges apply to orders placed before 1.30pm on the day of the order, Monday to Thursday.

If ordered after this time on Monday through to Thursday, then your order will be despatched the following day by this method. If you require your order urgently and it is between 1.30pm and 2.30pm, please telephone us and we will always do our best to help.

If you place your order after this time on Monday through to Thursday, then your order will be despatched the following day by this method.  If you require your order urgently and it is between 1.30pm and 2.30pm, please telephone us and we will always do our best to help.

For an order placed on a Thursday after 1.30pm and before Friday - 1.30pm, if you select Saturday delivery under 2 kilos, then this order will be delivered on Saturday before 1pm.   If Saturday delivery is not chosen, then the delivery will be made on the following Monday before 1pm. Your parcel must weigh less than 2 kilos to be delivered on a Saturday.  If you are unsure if your parcel weighs less than this, then please telephone us on 01832 737989.

If you select a personalised item with a timeline ie. 7 days, that item will go out in 7 days by next day delivery, it will not be able to go out the same day as you order.

All orders sent by Next Day Delivery will require a signature on receipt of the goods.

PERSONALISED ITEMS

All personalised items shown without a timescale means that we normally will make and send out your order either that day or the following day, depending on the item and what time it is placed on the day. Time must be allowed for an item to be made and to dry.

If a timescale is given, then this item is not available to be sent out that day for Next Day delivery, but if you do choose this delivery, then it will be sent out by that method when your order is ready.

If you do require an item within the timescale given, and require it more quickly than the time stated, please telephone us and we will always do our best to help you.

If you select Next Day Delivery for an item with a timescale, then your item will be sent out in the time given, but by next day delivery instead of our normal postal way, as listed above, and this will require a signature on delivery.

INTERNATIONAL ORDERS

All goods can be despatched worldwide to all countries either by Airmail, Airmail with Signature or by DHL Courier depending on the weight and size of the parcel concerned.  When placing your order, the costs will be shown before any payment is requested.  In exceptional circumstances concerning furniture and very large orders, we may have to contact you to increase the postage charge, and in this case, you will have the right to cancel your order.

Bundles of Joy offers two choices of airmail for small items, normal airmail and airmail with signature.  If you choose, airmail (no signature), then once this item is sent, it is not trackable and we will not be able to help if the item does not arrive at your destination and no compensation for non delivery will be given.  We cannot guarantee delivery times for airmail, as every country has their own individual posting system which we are unable to comment on.

Important: Any customs or import duties may be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you require any further information on any of the above, please do not hesitate to contact Bundles of Joy on +44 (0)1832 737989.