Most of the UK is currently under severe weather warning for “wintery conditions” and as such the Royal Mail and Interlink Express, our delivery partners, have issued warnings that some deliveries may experience delays.

We would ask all customers to allow for such delays before contacting us as we are unable to speed up deliveries delayed by weather.  We are not able to offer a refund for delayed delivery methods (ie. next day delivery) owing to the above.

GIFTS, BABY BOXES AND GENERAL ORDERS - DELIVERY CHARGES

All gifts and orders are always despatched either by Royal Mail First Class Post, First Class Recorded Post, Royal Mail Special Delivery or by Courier (overnight delivery service), depending on the size of package, value and weight.  Bundles of Joy will always endeavour to despatch your gift/order either the same day or within 24 hours, except for personalised items, where delivery times are clearly stated on our website with the product.   If no timeline is given with a personalised item, it will be sent out within 1-2 days.  The customer will be informed within a few hours if there is a delay in sending out any part of your order.  

Please note that owing to the size or value of your order, your order may be upgraded to courier service.  Please ensure that you provide a delivery address, if a signature is required.

Free gift wrapping is provided with every order that has a gift tag message, unless we have specifically stated with the item, that no gift tag is available with that item.  If you do not fill in the gift tag box, then we will not giftwrap your order.

Owing to increasing postage costs, our minimum postage cost is £3.00 and the maximum cost is £15.00 on any order going to a single address, including the costs of our next day delivery service. When placing your order, the costs will be shown before any payment is requested.  In exceptional circumstances concerning furniture, overseas orders,  and very large orders, we may have to contact you to increase the postage charge, and in this case, you will have the right to cancel your order.

If your order is sent by Royal Mail Recorded Delivery, Special Delivery or Courier, please note that these parcels will have to be signed for and therefore please provide us with the most appropriate address for you to receive these goods. If iyou are not in for delivery, the Courier will leave a card for you to contact them to arrange a new delivery.

First Class Post

First class post is not a guaranteed next day delivery service and may take a few days to arrive.  If you require your order by a certain date, then we would suggest choosing our courier or Next Day delivery service.

If you have not received your order within a few days of our email confirming your order has been sent,  please contact your neighbours to see if they have taken in your parcel or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card.

The Royal Mail stipulates that we must wait 15 days before a parcel is declared missing.  If your parcel is not located within 15 working days, then we will despatch the order again or offer a full refund.This rule does not apply during a Royal Mail Strike.

First Class Recorded Delivery Post
This is a service that requires a signature on delivery but is not a trackable service.  If you would like to be able to track your parcel  then please select our courier or next day delivery service.

If you have not received your order within a few days of our email confirming your order has been sent,  please contact your neighbours to see if they have taken in your parcel or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card.   Please call us to obtain your tracking number.

The Royal Mail stipulates that we must wait 15 days before a parcel is declared missing.  If your parcel is not located or does not appear within 15 working days, then we will despatch the order again or offer a full refund.  This rule does not apply during a Royal Mail Strike.

Please note, on average, Bundles of Joy sends out over 50-70 packages a day by 1st class post and 1st class recorded post and we rarely have a package go missing.  With our Next Day Delivery Service and Courier service, we never have a parcel go missing, although in very rare conditions, your parcel may be delayed by one day owing to national and local traffic and weather conditions and we will not refund the costs for this service, if these actions are out of our control.

NEXT DAY DELIVERY SERVICE
For a Next Day Delivery service, your order must be placed before 1.30pm on the day of the order, Monday to Thursday, for your order to arrive the following day.

If you require your order urgently and it is between 1.30pm and 2.30pm, please telephone us and we will always do our best to help.

If you place your order after this time on Monday through to Thursday, then your order will be despatched the following day by this method.

For an order placed on a Thursday after 1.30pm and before Friday - 1.30pm, if you select Saturday delivery under 2 kilos, then this order will be delivered on Saturday before 1pm.   If Saturday delivery is not chosen, then your delivery will be made on the following Monday.  Your parcel must weigh less than 2 kilos to be delivered on a Saturday.  If you are unsure if your parcel weighs less or more than this, then please telephone us on 01832 737989.  Please note we only despatch orders from Monday to Friday.

PERSONALISED ITEMS - NEXT DAY DELIVERY
Personalised items with a timeline ie. 7 days, means that the item will go out in 7 days by next day delivery, it will not be able to go out the same day as you order.   Your order is prioritised if you choose this service.

All orders sent out by Next Day Delivery  are delivered by Interlink Courier and will require a signature on receipt of the goods.  

COURIER SERVICE
This is an overnight service.  If you choose Courier service, your order will be sent out on an overnight service with the following conditions.  

Courier - Next Day Service - Interlink Express
If your order has been sent out by our courier, Interlink Express,  for receipt by you on the following working day, (if sent out on Friday, delivery will be on Monday), a signature will be required.

On the day of despatch, you will receive an email from Interlink Couriers giving details of your delivery.  (If the email address that we have for you is not correct, you will not receive this email) Within this email is a trackable button, which if clicked on after 9am on the day of delivery, will show you the hour slot that you have been given for delivery on that day which will be between 9am and 6pm.  If you do not receive this email, please call us on the day of delivery and we will be able to check this time for you.

If you are not in on the day of delivery, the courier will leave a card asking you to contact them to arrange another day for delivery. You must reply to this card promptly, as they only hold the parcel for 4 days before returning the parcel to us. They will only make one further delivery.  After the second attempt, a collection will have to be made from your local Interlink depot.  If they are unable to deliver your parcel and the parcel is returned to us, there is a charge.

PERSONALISED ITEMS
All personalised items shown without a timescale means that we normally will make and send out your order either that day or the following day, depending on the item and what time it is placed on the day. Time must be allowed for an item to be made and to dry.

If a timescale is given, then this item is not available to be sent out that day for Next Day delivery, but if you do choose this delivery, then it will be sent out by that method when your order is ready.  Your order is priortised over others that have not selected a next day delivery service.

If you do require an item within the timescale given, please telephone us and we will always do our best to help you.

INTERNATIONAL ORDERS
All goods can be despatched worldwide to all countries either by Airmail, Airmail with Signature or by DHL Courier depending on the weight and size of the parcel concerned.  When placing your order, the costs will be shown before any payment is requested.  In exceptional circumstances concerning furniture and very large orders, we may have to contact you to increase the postage charge, and in this case, you will have the right to cancel your order.

Bundles of Joy offers two choices of airmail for small items, normal airmail and airmail with signature.  If you choose airmail (no signature), then once this item is sent, it is not trackable and we will not be able to help if the item does not arrive at your destination and no compensation for non delivery will be given.  We cannot guarantee delivery times for airmail, as every country has their own individual posting system which we are unable to comment on.

Important: Any customs or import duties may be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

If you require any further information on any of the above, please do not hesitate to contact Bundles of Joy on +44 (0)1832 737989.