Over 90% of orders are sent out within 24 hours, including personalised items, and your order is gift wrapped for free.
| Consumer Contracts Regulations 2013 offers the following cancellation rights |
| Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. |
| Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. |
| If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them until we receive them. The cost of returning the items is to be borne by you, the customer, unless faulty. |
From 1st class post, DPD courier or Next Day delivery, all options are open to you, depending on how urgent your gift is.
As most of our orders are gifts, we do NOT enclose any invoices or price tags with any order when it is despatched. All details of your order are confirmed to you by email. Please, therefore, ensure that your email address is entered correctly.
All gifts and orders are always despatched either by Royal Mail, First Class Recorded Post, Royal Mail Special Delivery or by Courier (overnight delivery service), depending on the size of package, value and weight and the option you have chosen for delivery.
Bundles of Joy will always endeavour to despatch your gift/order either the same day or within 24 hours, except for personalised items, where delivery times are clearly stated on our website with the product. If no timeline is given with a personalised item, it will be sent out within 1-2 days. You will be informed within a few hours if there is a delay in sending out any part of your order. If you have chosen the free shipping method, the above despatch will take longer.
Please note that owing to the size or value of your order, your order may be upgraded to courier service. Please ensure that you provide a delivery address if a signature is required.
Free gift wrapping is provided with every order that has a gift tag message unless we have specifically stated with the item, that this service is not available with that item.
When placing your order, the costs will be shown before any payment is requested. In exceptional circumstances concerning furniture, overseas orders, and very large orders, we may have to contact you to increase the postage charge, and in this case, you will have the right to cancel your order.
If your order is sent by Royal Mail Recorded Delivery, Special Delivery or DPD Courier, please note that these parcels will have to be signed for and therefore please provide us with the most appropriate address for you to receive these goods. If you are not in for delivery, the DPD Courier will leave a card for you to contact them to arrange a new delivery.
Please note our offices are not open on bank holidays and we have no collection or deliveries on bank holidays by either Royal Mail or our DPD courier.
Royal Mail
Royal Mail is not a guaranteed next day delivery service and may take a few days to arrive. If you require your order by a certain date, then we would suggest please choosing our courier or Next Day delivery service. Royal Mail deals with thousands of parcels a day and once it is in their system, we are sorry but we are unable to help find your parcel. Please note we do not have a tracking system for your parcel with this method. If you would like a tracking method, then we would ask you to please choose our courier or next day service.
If you have not received your order within a few days of our email confirming your order has been sent, please contact your neighbours to see if they have taken in your parcel or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card.
The Royal Mail stipulates that we must wait 15 days before a parcel is declared missing. If your parcel is not located within 15 working days, then we will despatch the order again or offer a full refund. This rule does not apply during a Royal Mail Strike.
First Class Recorded Delivery Post
This is a service that requires a signature on delivery but is not a trackable service and we may use this service only if going to a large company or flats. If you would like to be able to track your parcel, then please select our courier or next day delivery service.
If you have not received your order within a few days of our despatch email confirming your order has been sent, please contact your neighbours to see if they have taken in your parcel or local Royal Mail sorting office, in the first instance, to see if a parcel is waiting for collection, as sometimes they forget to leave a card.
The Royal Mail stipulates that we must wait 15 days before a parcel is declared missing. If your parcel is not located or does not appear within 15 working days, then we will despatch the order again or offer a full refund. This rule does not apply during a Royal Mail Strike.
Please note, on average, Bundles of Joy sends out over 50-70 packages a day by 1st or 2nd class post and recorded post and we rarely have a package go missing. With our Next Day Delivery Service and DPD Courier service, we never have a parcel go missing, although in very rare conditions, your parcel may be delayed by one day owing to national and local traffic and weather conditions and we will not refund the costs for this service, if these actions are out of our control.
NEXT DAY DELIVERY SERVICE – non-personalised items.
For a Next Day Delivery service, your order must be placed before 1.30 pm on the day of the order, Monday to Thursday, for your order to arrive the following day.
If you require your order urgently and it is between 1.30 pm and 2.30 pm, please telephone us and we will always do our best to help.
If you place your order after this time on Monday through to Thursday, then your order will be despatched the following day by this method.
For an order placed on a Thursday after 1.30 pm and before Friday – 1.30 pm, if you select Saturday delivery, then this order will be delivered on Saturday. If you select Next Day Delivery (not Saturday or Sunday), then your order will arrive on Monday.
Please note we only despatch orders from Monday to Friday. Our offices are not open on the weekend but we will reply to emails and urgent telephone calls.
Please note there are no collections or deliveries on Bank Holidays, including Good Friday and Easter Monday. With the Easter weekend, orders placed after 1.30 pm on Wednesday and ordered before 1.30 pm on Thursday, will be delivered on the following Tuesday. Orders placed after 1.30 pm on Thursday, will be delivered on the following Wednesday.
PERSONALISED ITEMS – NEXT DAY DELIVERY
If there is no timeline with the product, then your order will go out, if ordered, before 1.30 pm, the same day. Personalised items with a timeline ie. 7 days, means that the item will go out within 7 days by next day delivery, it will not be able to go out the same day as your order. Your order is prioritised if you choose this service and we always endeavour to send it out far quicker than quoted, wherever possible.
All orders sent out by Next Day Delivery are delivered by DPD Courier or Royal Mail Special Delivery and will require a signature on receipt of the goods.
COURIER SERVICE
This is an overnight service. If you choose our DPD Courier service, your order will be sent out on an overnight service with the following conditions.
Courier – Next Day Service – DPD COURIER
If your order has been sent out by our courier, DPD, for receipt by you on the following working day, (if sent out on Friday, delivery will be on Monday), a signature will be required.
On the day of despatch, you will receive an email from DPD giving details of your delivery. (If the email address that we have for you is not correct, you will not receive this email) Within this email is a trackable button, which if clicked on after 9 am on the day of delivery, will show you the hour slot that you have been given for delivery on that day which will be between 9 am and 6 pm. If you do not receive this email, please call us on the day of delivery and we will be able to check this time for you.
If you are not in on the day of delivery, the courier will leave a card asking you to contact them to arrange another day for delivery. You must reply to this card promptly, as they only hold the parcel for 4 days before returning the parcel to us. They will only make one further delivery. After the second attempt, a collection will have to be made from your local DPD depot. If they are unable to deliver your parcel and the parcel is returned to us, there is a charge.
PERSONALISED ITEMS
All personalised items shown without a timescale means that we normally will make and send out your order either that day or the following day, depending on the item and what time it is placed on the day. Time must be allowed for an item to be made and to dry.
If a timescale is given, then this item is not available to be sent out that day for Next Day delivery, but if you do choose this delivery, then it will be sent out by that method when your order is ready. Your order is prioritised over others that have not selected a next day delivery service.
If you do require an item within the timescale given, please telephone us and we will always do our best to help you.
INTERNATIONAL ORDERS
All goods can be despatched worldwide to all countries either by Airmail, Airmail with Signature or by International Courier depending on the weight and size of the parcel concerned. When placing your order, the costs will be shown before any payment is requested. In exceptional circumstances concerning furniture and very large orders, we may have to contact you to increase the postage charge, and in this case, you will have the right to cancel your order.
Bundles of Joy offers two choices of airmail for small items, normal airmail and airmail with signature. If you choose airmail (no signature), then once this item is sent, it is not trackable and we will not be able to help if the item does not arrive at your destination and no compensation for non-delivery will be given. We cannot guarantee delivery times for airmail, as every country has its own individual posting system which we are unable to comment on.
Important: Any customs or import duties may be levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
RETURNS
Exchange/Refund
The provisions in this relate only to Goods:
The Distance Selling Regulations Act states that you have the right to cancel your order up to 14 days after receiving your order. After this time, you will not have the automatic right to return the item to us for an exchange or a refund. If the item is personalised, you cannot return the item, unless faulty. Once an order is placed for a personalised item, the item cannot be cancelled.
If you wish to return the item, the cost of returning the item is to be borne by the customer.
Our return address is Bundles of Joy, The Old Barn, Court Farm, Overstone, Northampton, NN6 0AP
If you return goods to us within 7 days from receipt of such Goods in perfect condition and, with the original packaging and a copy of the order sent to you by email, then a full refund for the item will be given. The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the goods to us. This does not apply to personalised products. Once in production, these goods cannot be cancelled. The goods can only be returned if there is a fault in the product.
Please also note that our returns policy does not affect your statutory rights as a customer, ie. if the gifts are faulty or not what you ordered. In this case please provide a full description of the fault by telephone or email and we will then ask you to return the defective item in its original box (if any) to the address above with all receipts, warranties, licences, manuals and accessories. In these circumstances, we will pay for the reasonable delivery of the goods and normally will send you a Stamped Addressed Envelope to return the goods.
If you require any further information on any of the above, please do not hesitate to contact Bundles of Joy by email to info@bundlesofjoy-shopping.co.uk
Registered Company Name: Bundles of Joy Shopping Limited
Registered Company Number: 06070008
Registered Company Address: Thistle Down Barn, Holcot Lane, Sywell, Northamptonshire. NN6 0BG
Returns/Postal Address: Bundles of Joy Shopping Limited, The Old Barn, Court Farm, Overstone, Northamptonshire. NN6 0AP
Customer Service Email: info@bundlesofjoy-shopping.co.uk
VAT No. GB 882723500